The load moved in transit
Hard stop, bad ramp, or a void nobody filled at the shipper. Freight is up against the doors or leaning into the sidewall and you can't safely open up at the consignee.
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Truck stopped.
Clock running.
Whatever went wrong — the load shifted, a pallet went over, the receiver turned it away, the truck died — the first move is the same. Call, send photos, get a plan.
FR 01 What happened
Sound familiar?
These are the calls
we get most.
You don't need to know the right term for it. Describe what you're looking at and we'll tell you what it needs.
A pallet went over
Wrap failed, stack stepped out, cases on the deck. It needs rebuilding before anyone will sign for it.
Receiver refused it
Turned away for pallet condition, height, wrap, labelling or a damaged case count. It has to be corrected before you can re-deliver.
Heavy on an axle
Legal gross but the weight is in the wrong place. The freight has to come off and go back on differently.
Truck or trailer is down
Breakdown, accident, or a reefer that's lost its unit. The freight needs to get onto something that moves.
Out of hours, out of time
HOS ran out, the appointment is gone, the receiver is closed until Monday. The load needs somewhere to be.
FR 02 The process
Start to finish
From your call to
wheels turning.
No account needed to start. We'll sort out paperwork once the load is handled and everyone knows what the job actually was.
01
Call us
Tell us where the truck is and what you're looking at. We'll tell you straight away whether this is something we can take.
02
Send details
Pallet count, rough weight, photos of the load, and the delivery window you're trying to make. Text or email both work.
03
Get moving
We quote it, you approve, the freight gets handled. Photos of the finished load go to you before it leaves the dock.
Finished and photographedBefore it leaves the dock
What makes a call go fast
The difference between a twenty-minute answer and a two-hour one is usually just information. If you've got these ready, we can quote almost immediately:
- Location — where the truck is sitting right now
- Pallet count and weight — even a rough number helps
- Photos — one wide shot down the trailer, then close-ups
- Commodity — what's on the pallets, and whether any of it is temperature-controlled or hazmat
- Deadline — the appointment or cut-off you're working against
- Who approves the spend — carrier, broker or shipper
FR 03 For drivers
Before you open the doors
A few things worth
doing first.
If you think the load has shifted, what you do in the next ten minutes matters — both for safety and for who ends up paying.
- Don't open the doors on a leaning load without a plan. If freight is resting against the doors it can come out at you. Open one side slowly, or wait and let us come to you.
- Photograph it before anything is touched. Wide shot from the back, then close-ups. Those photos are what settles the claim later.
- Note the seal. Whether it was intact, and the number. Break it only when you're supposed to.
- Tell dispatch before you move the truck. Driving on a shifted load can turn a rework into an accident.
- Get authorisation in writing. Even a text. It saves an argument about who ordered the work.
This is general guidance from working the dock, not safety or legal advice — follow your carrier's own procedures and DOT requirements first.
Truck waiting right now?
Don't fill in a form.
Just call.
Someone picks up, day or night. Have the photos ready and we'll tell you what we can do.